NWSSP Post Payment Verification Survey

1. Was the Post Payment Verification (PPV) visit undertaken in a professional manner?

Strongly Disagree

Disagree

Agree

Strongly Agree

Please select

2. Please tick any area of the PPV programme which you feel could be enhanced.

√

Appointment Booking Process

Actual PPV Visit

Reporting Process

Appeals Process

If you have ticked any of the above please confirm how you feel these areas could be enhanced.

3. How would you rate the overall PPV customer journey?

Completely Dissatisfied

Dissatisfied

Satisfied

Completely Satisfied

Please select:

*4. What improvements could be made to enhance the overall customer journey?

*5. Please suggest any areas for improvement and / or development within the PPV programme.

6. We respectfully request that you supply your GP Practice W code and date of PPV visit in order for us to contact you should we need to further discuss any suggestions you have made on enhancing this programme.

GP Practice

W Code

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